1. Introduction

Welcome to Lost Scents D’amour We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.lostscents.com, make a purchase, or interact with us in other ways.

2. Information We Collect

Personal Information:

• Contact Information: When you place an order, sign up for our newsletter, or contact us, we may collect your name, email address, phone number, and shipping address.
• Payment Information: We collect payment details such as credit card numbers or other payment methods through our secure payment processor. We do not store your credit card information directly.

Non-Personal Information:

• Cookies and Tracking Technologies: We use cookies and similar technologies to collect non-personal information about your visit to our website, such as your IP address, browser type, operating system, and browsing behavior.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including managing payments, shipping, and handling customer service requests.
• Communication: To send you order updates, newsletters, marketing materials (if you have opted in), and other information relevant to your interaction with our business.
• Website Improvement: To analyze website usage and improve our services and user experience.
• Legal Compliance: To comply with legal obligations and enforce our terms and policies.

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. This includes:

• Encryption: We use SSL (Secure Sockets Layer) technology to encrypt sensitive data transmitted between your browser and our servers.
• Access Controls: Access to your personal information is restricted to authorized personnel only.
• Payment Security: We use secure payment gateways to handle your payment information and comply with Payment Card Industry Data Security Standards (PCI DSS).

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our website, processing payments, and delivering orders. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required by law or to protect our rights, privacy, safety, or property, or that of our users or others.

6. Your Choices and Rights

Access and Correction: You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.

Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in those emails.

Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: contact.lostscents@gmail.com
• Phone: 9810485794
• Address: G-35, SFS DDA FLATS, SECTOR-6, POCKET-1, DWARKA, NEW DELHI 110075