Last Updated: February 20, 2026
Lost Scents D’Amour operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from lostscents.in (the "Services") or otherwise communicate with us.
By using any of our Services, you agree to the collection and use of information in accordance with this policy.
1. Personal Information We Collect
We collect certain information to provide a curated shopping experience. This includes:
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Contact Information: Name, shipping address, billing address, email address, and phone number.
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Order Details: Items viewed, items in your cart, and purchase history.
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Payment Information: Payment card details and billing information (processed securely via encrypted payment gateways).
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Device Information: IP address, browser type, and time zone through cookies and tracking technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
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Order Fulfillment: To process payments, arrange shipping, and provide you with invoices/order confirmations.
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Communication: To provide customer support and respond to your inquiries.
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Marketing: To provide you with information or advertising relating to our products (only if you have opted-in).
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Security: To screen our orders for potential risk or fraud.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
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Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
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Service Providers: We may share information with delivery partners and payment processors to complete your transactions.
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Legal Compliance: We may share your information to comply with applicable laws and regulations or respond to lawful requests.
4. Cookies
We use cookies to improve your browsing experience and remember your preferences. You can control cookies through your browser settings, but please note that removing them may affect your experience on our site.
5. Data Security & Retention
We maintain your Order Information for our records unless and until you ask us to delete this information. While we take all reasonable precautions to protect your data, no method of transmission over the internet is 100% secure.
6. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
7. Changes to This Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
8. Contact Us
For more information about our privacy practices, or if you have questions, please contact us:
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Trade Name: Lost Scents D’Amour
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Email: lostscents.lsd@gmail.com
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Address: G-35 SFS, DDA Flats, Sec-6, Pocket-1, Dwarka, New Delhi - 110075, India.
